Telegram bots are being widely implemented in various types of businesses, making them modern and autonomous. Today, they respond to customers as a support service, accept payments, and remind accountants that it’s time to close the month.
Yevhen Kasyanenko, a leading expert at KISS Software, sees this trend not as a fad, but as a necessary step:
“If you need to repeat the same thing a hundred times, give it to a bot and finally get on with developing your business.”
Indeed, chatbots for business today are a real breakthrough and an excellent opportunity to free up time for a systematic development strategy. We will talk about such automatic assistants in today’s article and, together with our expert, analyze how to reduce routine tasks in business processes and reach a new level.
Telegram messenger has long been more than just a chat with friends. It has become a platform that business owners use as an additional office in the customer’s pocket. The API is available, which means you can quickly bring your idea to production. The app is already installed by millions of users, which means you don’t have to make them install anything else.
The main advantage is speed. A person writes a request, and the bot responds in a fraction of a second, based on a script and data from the CRM. From a business perspective, it looks like another super-fast employee who doesn’t take lunch breaks, doesn’t get tired, and doesn’t make typos.
As Yevhen Kasyanenko says: “If you find yourself thinking that you need to copy and paste again, then the process can be handed over to a bot.”
Here’s where chatbots are most appropriate to use:
Telegram bots are great at taking on the work that takes up managers’ time every day:
While employees rush between messengers, spreadsheets, and CRM, time is wasted. A Telegram bot can take over all the routine tasks—from collecting applications to sending notifications—freeing up resources for truly important tasks.
Below, we will show three illustrative scenarios where automation yields tangible results. First, we will analyze why this is necessary, and then how the solution works in practice.
Retail and delivery managers are overwhelmed by repetitive questions such as “How much does it cost?” and “When will you deliver it?” After all, the longer the answer takes, the higher the chance that the customer will go to a competitor. So chatbots come in very handy in this case. They help solve the following tasks:
“In our practice, there was a case where a family coffee roastery implemented such an assistant and in two weeks reduced the average order processing time from 6 minutes to 45 seconds. The efficiency is crazy!”, recalls Yevhen Kasyanenko.
It’s not just customers who ask typical questions. Employees can also distract with their own: “Where is the report?”, “Who is on duty for the evening shift?” etc. The bot disciplines and speeds up internal communication. With its help, you can count on the following improvements:
“In our practice, there was a good example when the warehouses of an electronics distributor switched from Excel to Telegram forms and stopped losing invoices, saving 12 man-hours per week,” our expert continues.
With the help of a bot, you can set up automatic communication with customers. You can reduce the number of manual tasks, add more personalization, and more accurately target the needs of your audience. Chatbots are useful in the following areas:
“A case study from our practice involves a confectionery chain. The task for the system was to send a 10% promo code three days before Easter to customers who had ordered Easter cakes the previous year. The campaign was launched without operator intervention. The entire planned volume of production was sold in two days, while the time spent on preparing the mailings was reduced to a single rule configuration,” Yevhen Kasyanenko emphasizes the effectiveness of the bot once again.
How the bot works in theory is clear: it automates routine processes. But its true value is revealed in practice. Below, we have collected real examples where chatbots have already become part of business processes, from online stores to service companies. These cases best illustrate how automation translates into tangible benefits.
The bot integrates with CRM, asks a minimum number of questions, displays the total cost, and records the customer’s confirmation. The CRM receives a pre-formed order, which reduces the load on operators and speeds up processing.
Our expert recalls a real-life example:
“I remember one online store that sold professional uniforms. After launching the bot, the conversion rate from visits to paid orders increased by 15% due to a reduction in the average consultation time and the elimination of repeated clarifications. Employees redirected the freed-up time to complex requests and up-selling.”
The chatbot syncs with the stylists’ calendars and shows the client only available slots. The appointment is confirmed with one click, the stylist receives the event in their calendar, and the administrator monitors the workload through the CRM panel.
“We once worked with a barbershop with three chairs. In the first month after implementation, 90% of appointments were made by the bot, and the administrator reallocated working time from reception duties to selling additional services and merchandising. I think that’s great!” says our specialist.
The bot stores FAQs, links to training materials, and webinar schedules, and serves as the first line of support. The algorithm analyzes the keywords in the query and provides an accurate answer or opens a ticket in HelpDesk if the question is non-standard.
“I would like to talk about a case with an English language school. After the bot was implemented, 78% of requests are closed automatically. Managers only respond to complex questions, and the average response time in chat has been reduced from 6 hours to 15 minutes,” says Yevhen.
To help you get it, we’ve put together some step-by-step instructions on how to make and connect bots.
Clearly describe what processes it should cover. For example, consulting, showing a catalog, placing an order, accepting payment, notifying about statuses, providing FAQ support. The scenario logic and the list of required integrations depend on this list.
You have two main options:
Connect the bot to what your business uses every day—CRM, inventory management, payment gateway. Then leads and orders will automatically go to the CRM, balances will be updated in real time, and payment transactions will go straight to accounting. The manager will only need to monitor the process, and manual entry will be minimized.
It’s important to understand right away that “Hi, how can I help you?” is just the beginning. It’s really not difficult to put together a simple bot that greets customers. Any enthusiast can do it. But as soon as serious issues arise, such as tax accounting, CRM integration, automatic distribution of applications, segment analytics, etc., you need more than just an idea; you need experience. After all, mistakes at this stage can be costly: missed deadlines, dissatisfied customers, non-working scenarios, and “leaky” sales funnels.
Now imagine that everything works as it should right away. This is where the KISS team, led by Yevhen Kasyanenko, comes into play. We don’t just make “turnkey bots.” We design a complete customer interaction system tailored specifically to your business. We know how to bring everything together—from communication logic to integration with payment systems, warehouses, or 1C.
And, most importantly, we don’t give up. We explain, teach, configure, and refine. All this is done to ensure that your system works stably and without constant “arguments” with technical support.
As Yevhen Kasyanenko says:
“We have already gone through all the possible difficulties, learned our lessons, and now we can create truly convenient and effective solutions in the form of chatbots for business without stress and wasted time.”
The result? You don’t just have a bot, you have a smart assistant that knows what to do. And your business doesn’t stall, it grows.
Telegram bots can take care of all the boring routine tasks—communicating with customers, taking orders, sending reminders, collecting data. Meanwhile, your team can focus on what’s really important: growth, ideas, and improvements.
The result will be fast service, fewer mistakes, and satisfied customers.
If you want to learn more about this topic or are ready to start automating, the KISS team and Yevhen Kasyanenko are always available. We will help you not just “make a bot,” but implement a real working tool that will simplify your business.
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